Returns/Refund Policy
CHANGE OF MIND
We do not offer a refund for change of mind, or because your recipient did not appreciate the gift, so please choose carefully before making your purchase.
RETURNS
All our hamper items are carefully secured in sturdy packaging, and we take pride in ensuring your gift arrives in pristine condition. If an item arrives damaged, please email hello@avenuehampers.com.au within 48 hours of the delivery, providing photos of the damage.
If the problem with the item is our fault, or that of our courier, will do everything we can to rectify the problem, such as sending a replacement at our cost, or offering a refund.
If we deem the product to be damaged, faulty or the incorrect item, we will cover the cost of the return courier. If the hamper is returned for any other reason, such as an incorrectly provided address or if there is insufficient evidence suggesting Avenue Hampers are not at fault, there will be a $14.95 re-delivery fee.
All refunds for orders will be credited back to the credit card or PayPal account used to purchase the order.
CANCELLING YOUR ORDER
Cancellation or alteration of your order must be made at least 48 hours prior to dispatch, otherwise the item originally ordered will be sent and no refund offered.
OUT OF STOCK AND REPLACEMENT ITEMS
If we cannot supply a particular item listed for inclusion in a hamper, we will replace the product with an alternate product of equal or greater value.
Our delivery drivers use their discretion when leaving hampers. If they deem it to be unsafe, if the hamper contains chocolate and may melt, Please leave phone number of recipent and we can call them if there is not a safe place to leave hamper!
If gift hamper is unable to be left due to security gates or no safe place or no answer from the recipent, a re-delivery fee ($14.95) may be charged.
NOTE: It’s always a good idea to choose a work address for the recipient. For further information refer to our Terms and Conditions or call one of our friendly team members on 1300 32 32 47
If your gift hamper is retunred to us as it was unable to be delivered, we will contact you and a re- delivery fee may be charged. We promise we will do all we can to deliver on the first attempt to avoid this.
If the hamper is sent with Australia post (all hampers going out with 25km of Perth CBD) and retunred to sender we are charged a return to sender fee which we will pass on to you and also charge a re delivery fee $14.95
If the hamper is left in a safe place and the hamper goes missing this is not Avenue Hampers Fault we will not issue a refund. Please contact us and we can discuss.
