What our customers are saying

When will my gift arrive?

If your delivery postcode qualified for our hand delivery service: We’ll notify you via email once your gift has been picked up (on the date you’ve selected) and again when it has been delivered.

If your delivery postcode qualified for national delivery. We are unable to set a delivery date, however we will do our best to get your order to its final destination as quickly as possible. All gifts are sent via with star track and take 1-3 days.

What if I make a mistake?

No worries! Just reply to this confirmation email with the changes you need to make, and a member of our team will get in touch with you ASAP! As long as you contact us before the gift leaves our warehouse, we WILL be able to get it fixed up for you. Be quick though, because our team works at lightning speed to get things out the door ASAP! If your hampers has left us with the wrong delivery address we will do our best to fix this for you right away, please note if it has been sent with star track the hamper will need to be retunred to us and re delivered. There will be a cost for the hamper to be delivered to us and for the hamper to be redelivered to correct address. Please check your order confirmation to ensure we have the correct information.

What if the recipient is not home when the hamper arrives?

If you have provided the recipients phone number we will try to contact them ask there where we can leave the hamper. If they don't answer we will do our best to find a safe place and send you a photo. If no safe place to leave or we cant access the building, we will leave a card for the hamper to be collected from us or arrange a redelivery which is $14.95. Once the hamper has been left at the door it is not our responsibility. If it a very hot day in Perth ice packs will be added to our Perth hamper deliveries.